Q1. When will I receive my order?
You can receive your order on the specified date while working on the project/assignment, etc., provided that the due payment has been made.
Q2. When can I get a refund or cancel my order?
You can get a refund if you are unsuccessful in the project/assignment, etc., based on our decision, or if the file was not sent on the specified date.
In the case of failure, we perform a reset for the project/assignment. If the student was not the cause of the failure, their case will be reviewed. In such cases, a refund may be issued. If the failure was not due to the student, we will compensate them in a way that suits them, though the likelihood of this situation is low.
Q3. How much time do I have to cancel my order?
You have only 24 hours to cancel the order, and cancellations can only be made through our official website.
Q4. Can I get my money back?
ECC is not responsible for any regulations that may apply in your country. You can get a refund if the file was not sent to you.
However, in the case of seat reservations, you cannot cancel or get a refund, since you may have taken the place of another student. These fees are considered non-refundable registration fees.